ShipInsure is a premium package protection provider for Muse Threads. When you add ShipInsure to your order, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, the ShipInsure team will review it, and they will get back to you within 24 hours.
If you have purchased ShipInsure Protection you will receive a confirmation email from them. You can also proceed to file a claimhere
Note: If your order does not have ShipInsure protection for yourMuse Threads order, we may be able to file a claim with the carrier, but there is no guarantee that such orders will be protected.
How do I file a claim with ShipInsure if my order is lost, stolen, or damaged?
If ShipInsure covers your order you should receive an email from us post-purchase. The email will contain your ShipInsure ID# (starting with SI). Simply go to our claims website here and provide your Email, ShipInsure ID#, Claim reason, and your Preferred resolution. And the ShipInsure team will review your claim and get back to you within 24 hours.
How does ShipInsure reimburse me?
Based on your preferred resolution we either reship the product or refund your money.
When do I have to file a claim?
Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.